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HANOVER HILL HEALTH CARE CENTER

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HANOVER HILL HEALTH CARE CENTER is a for profit - corporation facility in MANCHESTER, NH with 124 certified beds and a 1-star overall CMS rating. The facility has 10 deficiency records on file. Total penalties: $9K.

700 HANOVER STREET, MANCHESTER, NH 03104

Phone: 6036273826

Overall Rating

1/5

Health Inspection

1/5

Staffing

2/5

Quality Measures

4/5

Long-Stay Quality

5/5

Facility Information

Provider Number
305009
Ownership
For profit - Corporation
Provider Type
Medicare and Medicaid
Beds
124
Residents
114
In Hospital
No
County
Hillsborough
Last Inspection
Dec 12, 2024

Staffing Data

RN Hours
0.43 (nat'l avg: 0.68)
LPN Hours
0.99
CNA Hours
1.95
Total Nursing Hours
3.37 (nat'l avg: 3.89)
PT Hours
0.09
Nursing Turnover
47.0%
RN Turnover
52.9%

What the CMS Record Reveals About HANOVER HILL HEALTH CARE CENTER

HANOVER HILL HEALTH CARE CENTER operates 124 certified beds in MANCHESTER, NH with approximately 114 residents currently in care, and carries a CMS overall rating of 1 out of 5 stars. The overall score is a composite of three weighted sub-ratings published by the Centers for Medicare & Medicaid Services: health inspection results (1★), staffing levels (2★), and quality measures (4★). Because CMS caps the overall score at the health-inspection tier and then adjusts up or down based on staffing and quality, the sub-scores often tell a sharper story than the headline star count alone — a 3-star facility with weak inspection history reads differently from one held back by thin staffing.

The inspection file contains 10 deficiency records from recent surveys, of which 1 reached the actual-harm or immediate-jeopardy threshold on the CMS scope-and-severity grid. On the enforcement side, CMS has assessed 1 penalty totaling $9K against this provider, a tangible indicator that regulators moved beyond citation into financial consequence. Staffing is reported at 3.37 total nursing hours per resident day (national average 3.89), with RN coverage at 0.43 per resident day — the single staffing metric most strongly tied to resident outcomes in peer-reviewed literature.

Classified as "For profit - Corporation" ownership and operating as a "Medicare and Medicaid" provider, HANOVER HILL HEALTH CARE CENTER falls into a category where comparative context matters. National research consistently shows that ownership structure, staffing hours, and turnover are the three operational levers that correlate most strongly with resident outcomes — ratings and fines are lagging indicators of those upstream choices. Reported nursing turnover at this facility is 47.0%, within a range generally associated with stable care teams. For families evaluating this facility, the CMS record should be read alongside a site visit, direct conversation with current residents and their families, and review of the state health department's most recent inspection report — the star rating is a starting point, not a verdict. All data on this page is sourced from CMS Provider Data and the Nursing Home Compare program; always verify details directly with the facility or your state survey agency before making placement decisions.

Deficiency History (10 most recent)

E — Pattern - Minimal harm Dec 12, 2024 Tag: 0880

Provide and implement an infection prevention and control program.

Category: Infection Control Deficiencies

Corrected: Jan 22, 2025

C — Widespread - No harm Dec 12, 2024 Tag: 0838

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Category: Administration Deficiencies

Corrected: Dec 12, 2024

E — Pattern - Minimal harm Dec 12, 2024 Tag: 0812

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Category: Nutrition and Dietary Deficiencies

Corrected: Jan 21, 2025

D — Isolated - Minimal harm Dec 12, 2024 Tag: 0761

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Category: Pharmacy Service Deficiencies

Corrected: Jan 22, 2025

G — Isolated - Actual harm Dec 12, 2024 Tag: 0760

Ensure that residents are free from significant medication errors.

Category: Pharmacy Service Deficiencies

Corrected: Nov 13, 2024

D — Isolated - Minimal harm Dec 12, 2024 Tag: 0645

PASARR screening for Mental disorders or Intellectual Disabilities

Category: Resident Assessment and Care Planning Deficiencies

Corrected: Jan 8, 2025

F — Widespread - Minimal harm Aug 30, 2023 Tag: 0880

Provide and implement an infection prevention and control program.

Category: Infection Control Deficiencies

Corrected: Sep 30, 2023

D — Isolated - Minimal harm Nov 10, 2022 Tag: 0761

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Category: Pharmacy Service Deficiencies

Corrected: Jan 5, 2023

D — Isolated - Minimal harm Nov 10, 2022 Tag: 0658

Ensure services provided by the nursing facility meet professional standards of quality.

Category: Resident Assessment and Care Planning Deficiencies

Corrected: Dec 21, 2022

D — Isolated - Minimal harm Nov 10, 2022 Tag: 0554

Allow residents to self-administer drugs if determined clinically appropriate.

Category: Resident Rights Deficiencies

Corrected: Dec 15, 2022

Quality Measures

Measure Type Score Used in Rating
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay 16.1% Yes
Percentage of long-stay residents who lose too much weight Long Stay 5.3% No
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay 0.3% Yes
Percentage of long-stay residents with a urinary tract infection Long Stay 3.7% Yes
Percentage of long-stay residents who have depressive symptoms Long Stay 5.2% No
Percentage of long-stay residents who were physically restrained Long Stay 0.0% No
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay 2.3% Yes
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine Long Stay 98.5% No
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine Short Stay 96.8% No
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay 3.5% Yes
Percentage of long-stay residents whose ability to walk independently worsened Long Stay 14.9% Yes
Percentage of long-stay residents who received an antianxiety or hypnotic medication Long Stay 21.2% No
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine Long Stay 99.0% No
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine Short Stay 94.9% No
Percentage of long-stay residents with pressure ulcers Long Stay 3.5% Yes
Percentage of long-stay residents with new or worsened bowel or bladder incontinence Long Stay 28.1% No
Percentage of long-stay residents who received an antipsychotic medication Long Stay 23.2% Yes

Penalty History 1 penalties totaling $9K

Date Type Amount
Dec 12, 2024 Fine $9K

Frequently Asked Questions

What is the overall CMS rating for HANOVER HILL HEALTH CARE CENTER?
HANOVER HILL HEALTH CARE CENTER has an overall CMS rating of 1 out of 5 stars. This rating combines health inspection results (1★), staffing levels (2★), and quality measures (4★).
What are the staffing levels at HANOVER HILL HEALTH CARE CENTER?
HANOVER HILL HEALTH CARE CENTER reports 3.37 total nursing hours per resident day (national average: 3.89). RN hours are 0.43 per resident day (national average: 0.68). Nursing staff turnover is 47.0%.
How many beds does HANOVER HILL HEALTH CARE CENTER have?
HANOVER HILL HEALTH CARE CENTER has 124 certified beds with approximately 114 residents. The facility is located at 700 HANOVER STREET, MANCHESTER, NH 03104.
Does HANOVER HILL HEALTH CARE CENTER have any deficiencies on record?
Yes, HANOVER HILL HEALTH CARE CENTER has 10 deficiencies on record from recent inspections. Of these, 1 are classified as causing actual harm or jeopardy.
Has HANOVER HILL HEALTH CARE CENTER received any fines or penalties?
Yes, HANOVER HILL HEALTH CARE CENTER has received 1 penalties totaling $9K.
Who owns HANOVER HILL HEALTH CARE CENTER?
HANOVER HILL HEALTH CARE CENTER is classified as "For profit - Corporation" ownership. The facility type is "Medicare and Medicaid".
When was HANOVER HILL HEALTH CARE CENTER last inspected?
The most recent health inspection for HANOVER HILL HEALTH CARE CENTER was on Dec 12, 2024. The facility received a health inspection rating of 1 out of 5 stars.
What quality measures are tracked for HANOVER HILL HEALTH CARE CENTER?
HANOVER HILL HEALTH CARE CENTER is evaluated on 17 quality measures, of which 8 are used in the CMS star rating calculation. These include measures for both long-stay and short-stay residents covering areas like infections, falls, pressure ulcers, and medication use.

Data Sources

Data source: CMS Nursing Home Compare. Ratings, staffing, deficiency, quality measure, and penalty data are from CMS Provider Data. For informational purposes only. Always verify information directly with the facility or your state health department.

Related

Data sourced from official U.S. government datasets. See our methodology for details. Retrieved and formatted by PlainNursing Editorial