PlainNursing
CMS Nursing Home Compare · March 2026

Holy Cross Health Center

357 Island Pond Road, Manchester, NH 03109 · All homes in Manchester

Holy Cross Health Center, a 40-bed non profit - church related nursing facility in Manchester, NH, holds a 5-star CMS overall rating - well above the 3.0-star national average, with nurse staffing above the national norm. No recent finding reached the actual-harm level.

CMS combines health inspections, nurse-staffing levels, and clinical quality measures into the overall star rating, read the components below; they often tell a sharper story than the headline.

Phone: 6036283550

Build a private shortlist as you compare, saved on this device, no account needed.

5 / 5
Much above average · CMS overall · nat'l 3.0
5.21
Well above average · nurse hrs/day · nat'l 3.89
4
Inspection findings
$0
Federal penalties (0)

Health Inspection

5/5

Staffing

5/5

Quality Measures

4/5

Long-Stay Quality

4/5

Facility Information

Provider Number
305074
Ownership
Non profit - Church related
Provider Type
Medicare and Medicaid
Beds
40
Residents
23
In Hospital
No
County
Hillsborough
Last Inspection
Jan 3, 2025

Staffing Data

How the 5.21 total nursing hours per resident-day are staffed:

RN Hours
0.84 (nat'l avg: 0.68)
LPN Hours
0.83
CNA Hours
3.54
Total Nursing Hours
5.21 (nat'l avg: 3.89)
PT Hours
0.20
Nursing Turnover
37.1%
RN Turnover
16.7%

What the CMS Record Reveals About Holy Cross Health Center

Holy Cross Health Center operates 40 certified beds in Manchester, NH with approximately 23 residents currently in care, and carries a CMS overall rating of 5 out of 5 stars (health inspection 5★ · staffing 5★ · quality 4★).

The inspection file contains 4 deficiency records from recent surveys, all falling in the no-harm or minimal-harm bands of the CMS scope-and-severity grid. CMS has not levied any fines or payment denials against this facility. Staffing is reported at 5.21 total nursing hours per resident day (national average 3.89), with RN coverage at 0.84 per resident day.

Classified as "Non profit - Church related" ownership and operating as a "Medicare and Medicaid" provider, Holy Cross Health Center falls into a category where comparative context matters. Reported nursing turnover at this facility is 37.1%, within a range generally associated with stable care teams.

Why sub-scores and the CMS methodology matter

The overall score is a composite of three weighted sub-ratings published by the Centers for Medicare & Medicaid Services: health inspection results, staffing levels, and quality measures. Because CMS caps the overall score at the health-inspection tier and then adjusts up or down based on staffing and quality, the sub-scores often tell a sharper story than the headline star count alone, a 3-star facility with weak inspection history reads differently from one held back by thin staffing.

National research consistently shows that ownership structure, staffing hours, and turnover are the three operational levers that correlate most strongly with resident outcomes, ratings and fines are lagging indicators of those upstream choices. The staffing metric in particular is the one most strongly tied to resident outcomes in peer-reviewed literature.

For families evaluating this facility, the CMS record should be read alongside a site visit, direct conversation with current residents and their families, and review of the state health department's most recent inspection report, the star rating is a starting point, not a verdict. All data on this page is sourced from CMS Provider Data and the Nursing Home Compare program; always verify details directly with the facility or your state survey agency before making placement decisions.

Deficiency History (4 most recent)

D - Isolated - Minimal harm Jan 3, 2025 Tag: 0868

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Category: Administration Deficiencies

Corrected: Jan 29, 2025

D - Isolated - Minimal harm Jan 26, 2023 Tag: 0880

Provide and implement an infection prevention and control program.

Category: Infection Control Deficiencies

Corrected: Mar 6, 2023

D - Isolated - Minimal harm Jan 26, 2023 Tag: 0761

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Category: Pharmacy Service Deficiencies

Corrected: Feb 23, 2023

E - Pattern - Minimal harm Jan 26, 2023 Tag: 0727

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Category: Nursing and Physician Services Deficiencies

Corrected: Apr 5, 2023

Quality Measures

Measure Type Score Used in Rating
Percentage of long-stay residents whose need for help with daily activities has increased Long Stay 25.6% Yes
Percentage of long-stay residents with a catheter inserted and left in their bladder Long Stay 0.0% Yes
Percentage of long-stay residents with a urinary tract infection Long Stay 1.1% Yes
Percentage of long-stay residents experiencing one or more falls with major injury Long Stay 11.8% Yes
Percentage of long-stay residents whose ability to walk independently worsened Long Stay 15.9% Yes
Percentage of long-stay residents with pressure ulcers Long Stay 0.0% Yes
Percentage of long-stay residents who received an antipsychotic medication Long Stay 14.6% Yes
Percentage of short-stay residents who newly received an antipsychotic medication Short Stay N/A Yes
Percentage of long-stay residents who lose too much weight Long Stay 7.9% No
Percentage of long-stay residents who have depressive symptoms Long Stay 0.0% No
Percentage of long-stay residents who were physically restrained Long Stay 0.0% No
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine Long Stay 100.0% No
Percentage of long-stay residents who received an antianxiety or hypnotic medication Long Stay 23.7% No
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine Long Stay 100.0% No
Percentage of long-stay residents with new or worsened bowel or bladder incontinence Long Stay 32.5% No
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine Short Stay N/A No
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine Short Stay N/A No

Penalty History

No penalties on record.

Frequently Asked Questions

What is the overall CMS rating for Holy Cross Health Center?
Holy Cross Health Center has an overall CMS rating of 5 out of 5 stars. This rating combines health inspection results (5★), staffing levels (5★), and quality measures (4★).
What are the staffing levels at Holy Cross Health Center?
Holy Cross Health Center reports 5.21 total nursing hours per resident day (national average: 3.89). RN hours are 0.84 per resident day (national average: 0.68). Nursing staff turnover is 37.1%.
How many beds does Holy Cross Health Center have?
Holy Cross Health Center has 40 certified beds with approximately 23 residents. The facility is located at 357 Island Pond Road, Manchester, NH 03109.
Does Holy Cross Health Center have any deficiencies on record?
Yes, Holy Cross Health Center has 4 deficiencies on record from recent inspections. Most deficiencies are classified as no harm or minimal harm.
Has Holy Cross Health Center received any fines or penalties?
No, Holy Cross Health Center has no fines or penalties on record.
Who owns Holy Cross Health Center?
Holy Cross Health Center is classified as "Non profit - Church related" ownership. The facility type is "Medicare and Medicaid".
When was Holy Cross Health Center last inspected?
The most recent health inspection for Holy Cross Health Center was on Jan 3, 2025. The facility received a health inspection rating of 5 out of 5 stars.
What quality measures are tracked for Holy Cross Health Center?
Holy Cross Health Center is evaluated on 17 quality measures, of which 8 are used in the CMS star rating calculation. These include measures for both long-stay and short-stay residents covering areas like infections, falls, pressure ulcers, and medication use.
Data Sources

Data source: CMS Nursing Home Compare. Ratings, staffing, deficiency, quality measure, and penalty data are from CMS Provider Data. For informational purposes only. Always verify information directly with the facility or your state health department.

Source: CMS Nursing Home Compare provider data (data.cms.gov). See our methodology for how this page is compiled. Ratings, staffing, health-inspection deficiency, and Civil Money Penalty records are published by the Centers for Medicare & Medicaid Services under a public-domain (CC0) license.

Found this useful? Share Holy Cross Health Center's record.